High Brightness SMD3838 LED Light Strip CCT/RGB/RGBW/Rgbcct Exclusive for Dotsfree Led Linear Light
FAQ:
Q1: Are you manufacturer or trading company?
A1: Our company is a professional led strip light manufacturer, we have our own factory in Shenzhen, China.
Q2: OEM service is accepted?
A4: Yes, we can provide OEM Service base on your thought. And there will a MOQ.
Q3: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q4. How to proceed an order for LED Strip(5050 / 3014 / 3528 / 2835 / 335 / 2216 / 5630)?
A: Firstly let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order.
Fourthly, we arrange the production.
Q5. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
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